Refund policy

Serevalo™ Refund Policy

Returns & Refund Eligibility

At Serevalo™, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:

Eligibility Requirements

  • Requests must be submitted within 14 days of receiving your order.
  • Items must be unused, undamaged, and returned in their original packaging.
  • Proof of purchase, such as an order confirmation or receipt, is required for all refund requests.

Non-Refundable Items

We are unable to offer refunds or returns for:

  • Final sale or clearance items
  • Products that have been used, damaged, or altered after delivery
  • Gift cards
  • Items returned without original packaging

Refund Process

1. Submit a Request

Please contact our support team at:

📧 JasonCarter3619@gmail.com

Include your order number and the reason for your return request.

2. Return Authorization

If your request is approved, we will provide return instructions along with the return shipping address.

3. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

4. Inspection & Approval

Once we receive your returned item, our team will inspect it and notify you regarding the approval status of your refund.

5. Refund Issuance

Approved refunds will be processed back to the original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue.

In these cases, Serevalo™ will provide either:

  • A replacement product
  • Or a full refund at no additional cost

Late or Missing Refunds

If you have not received your refund after the expected processing period:

  • Check your bank account again
  • Contact your credit card provider or payment service, as processing times may vary
  • If the issue continues, please contact us for assistance

📧 JasonCarter3619@gmail.com

Contact Us

For any refund or return-related questions, feel free to contact our support team anytime:

📧 JasonCarter3619@gmail.com